CANCELLATION AND LATE ARRIVAL POLICY

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We uphold the following policies to ensure smooth operations and fair treatment of all our clients:

 

Cancellation Policy:

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• A 30% charge will be applied for cancellations made less than 3 hours before the scheduled appointment.

• A 50% charge will be applied in the event of a no-show.

 

Late Arrival Policy:

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• Clients arriving late will be charged the full price of the scheduled service.

• Services will conclude at the originally booked time, regardless of the late arrival.

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Public Holiday Surcharge:

• A 10% surcharge is applicable on public holidays.

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Card Surcharge:

• A 1.2% surcharge applies to all card payments.

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Thank you for your cooperation and understanding. Should you have any questions or require further information, please feel free to contact us.