Clinic Appointment & Cancellation Policy
We uphold the following policies to ensure smooth operations and fair treatment of all our clients:
Clinic Policy:
-
Our policies are in place to support the smooth operation of our remedial and therapeutic massage clinic and to ensure all clients receive appropriate treatment in a professional setting.
Treatment Suitability:
-
Our services focus on remedial and therapeutic massage for muscle tension, pain management, and recovery. Please inform our therapists of any medical conditions prior to treatment.
Health Fund Claims (HICAPS):
-
HICAPS is available for eligible remedial massage treatments, allowing clients to claim directly with their health fund at the time of service. Claim availability depends on individual cover.
Cancellation Policy:
-
A 30% charge will be applied for cancellations made less than 3 hours before the scheduled appointment.
-
A 50% charge will be applied in the event of a no-show.
Late Arrival Policy:
-
Clients arriving late will be charged the full price of the scheduled service.
-
Services will conclude at the originally booked time, regardless of the late arrival.
Public Holiday Surcharge:
- A 15% surcharge is applicable on public holidays.
Card Surcharge:
- A 1.3% surcharge applies to all card payments.
Acknowledgement:
- By booking an appointment, you agree to the above policies. These policies are designed to ensure fair access to treatment services for all clients.
Thank you for your cooperation and understanding. Should you have any questions or require further information, please feel free to contact us.